What I Offer

What I offer

With an eye to the future of the industry, we can assist in helping to achieve your vision for your agency – utilising proven techniques and lean methodology.

Outlined below is a selection of programs which have been specifically created for property management businesses looking to thrive now and in the years to come.

Strategic evaluation and choice

1 day program Using Apmasphere’s framework, Connecting the Dots, choose the strategy that supports your vision for your business and create an action plan tailored to your agency.

Measure your Agency’s Capability

Each agency’s capabilities can be grouped into six areas of a business: growth, system, team, quality, risk and financial resources.

The 30 individual capabilities and capability map will let you see your competencies at a glance.

Choose a Strategy

The strategy that you choose should reflect your ambitions and your current capabilities. It’s an ongoing process and requires regular reviews. In our experience we see there being four core strategies that a business can adopt.

Develop an action plan

With your capabilities defined and a strategy selected, you can quickly understand your ‘capability gaps’. Here you will identify and prioritise these gaps and list initiatives to start solving them.

For

Principal, Business Manager

Price

$1500

Time

1 Day

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Strategic Choice and Change

12 week program Choose the strategy that supports your vision for your business, create an action plan tailored to your agency and we’ll hand hold you through the change over a 12 week intensive process.

Measure your Agency’s Capability

Each agency’s capabilities can be grouped into six areas of a business: growth, system, team, quality, risk and financial resources.

The 30 individual capabilities and capability map will let you see your competencies at a glance.

Choose a Strategy

The strategy that you choose should reflect your ambitions and your current capabilities. It’s an ongoing process and requires regular reviews. In our experience we see there being four core strategies that a business can adopt.

Develop an action plan

With your capabilities defined and a strategy selected, you can quickly understand your ‘capability gaps’. Here you will identify and prioritise these gaps and list initiatives to start solving them.

Measure your development

The Connecting the Dots process is not academic. It’s about making the changes you want to see in your business so you can achieve your strategic goal. With a regular reviews, we’ll keep you on track.

For

Principals, Business Managers

Price

$6000

Time

12 weeks

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Mystery Shopping

Find out how customers experience your business and how this compares to your competitors.

What is a Mystery Shop

A call is made to your business to see how your team responds to a new lead opportunity.

Report

Your agency’s response is rated against an optimum formula – clearly identifying your strengths and weaknesses.

Compare to your competitors

3 of your competitors will also be called so that you can see how your agency fares.

Action planning

A detailed action plan suggesting ways to improve your lead conversion based on the information gathered

For

Principals, Senior Property Managers

Price

$500

Time

1 week for mystery shop and reporting. 2 hours to discuss action plans for improving.

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High performance team

12 week program This program will assist you to Identify and implement the right team structure to support your strategic goals and vision for your business.

Team cultural review and assessment

Developing a culture that aligns to your ambitions and supports your strategy is paramount to your business’s success. Using the ‘walking the talk’ framework, a cultural assessment will be conducted to ascertain strengths and weaknesses across the team’s behaviours, symbols and systems.

Team skills assessment

Using Apmasphere’s framework, Building Blocks, we’ll assess each of your team member’s skills, knowledge and experience competencies and suggest individual professional development plans.

Team design and growth planning

Design the right team structure to support not just now, but your future growth plans so you know who you’re hiring well in advance to ensure you employ the right person with the right culture fit as well as skills and knowledge

Recruitment, induction and performance review process

Hiring the right person saves you time and potentially thousands of dollars, not to mention maintains trust with your valuable clients. Properly inducting team members ensures quicker team engagement and business alignment and tracking performance ensures your team members feel appreciated and are performing to your business standards.

For

Principals, Business Managers

Price

$6000

Time

12 weeks

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Rent roll growth

12 week program During this intensive growth program, you’ll learn your market opportunity, how to differentiate your business from your competitors, set up and execute pipeline sales and implement customer feedback loops.

Mystery shopping agency and competitors

Find out how customers experience your business and how this compares to your competitors.

A call is made to your business to see how it handles new business opportunities. This is compared to your competitors and the ideal workflow.

5 channels of growth

Our analysis shows there are five distinct channels, or sources, of new business leads for a property management business. Each channel requires different marketing initiatives to target potential investors. Once you understand your market opportunity, you can set realistic growth targets

Business development analysis

What are your business development manager’s strengths and weaknesses? What professional development do they need? What does your business stand for and is it embedded into everything you do?

Pipeline management

Implement tried and proven sales pipelines to ensure every lead is captured and followed through.

4 Landlord Segments

Based on independent research, there are 4 Landlord segments; each with their own investment profile, likes and dislikes. Understanding the segments allows you to match the investor with the right Property Manager to ensure success.

Listing Presentation, scripts and dialogues

Know how to impress each of the 4 Landlord segments in a listing presentation. Develop scripts and dialogues to maximise every client touch point.

BDM and Handover Procedures

Once you get the new clients rolling in, you’ll want to keep them and your property manager happy. It’s important to get the procedures and systems just right to support ongoing growth and a harmonious work environment.

Growth incentive design

Design incentives that assist to align your whole business towards growth.

Customer surveys

Know what your clients and customers think of your business and the individuals within it. Know how to improve client relationships, systems & processes and drive your business on the back of the voice of the customer.

For

Principals, Business Managers, Growth Managers

Price

$6000

Time

12 weeks

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5 Channels of Growth (Market Opportunity)

Half day Rent roll growth is a science, not art. It’s not only possible to understand how many managements you have in your trade area, it’s also possible to understand which channels those managements will come from and target market to them for a more effective growth strategy.

5 channels of growth strategies and growth targets

Would you like to understand exactly how many business opportunities are within your patch?

Our analysis shows there are five distinct channels, or sources, of new business leads for a property management business.

We’ve developed a framework that calculates with accuracy, how many managements are within each source in your chosen area.

Once you understand your market potential, you’ll be able to set realistic growth targets.

For

Principals, Business Managers, Growth Managers

Price

$600

Time

Half Day

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Financial performance

2 Days Get to know your financials intimately – the cost of business acquisition, how much each management is costing you, your profitability waterline and what your asset is really worth.

Profitability review and benchmarking

Know your critical numbers as they stand now and

Benchmark your numbers across similar businesses to gain insights into areas for improvement.

Forecast 3 years

Depending on your growth ambitions and the actions you’re willing to take, we can work the numbers for you so you can see what’s worth working on to get you toward your financial goals.

Missing revenue reporting and advice

We’re willing to bet there’s fees you’re entitled to that aren’t being charged and there’s fees being left on the table due to sub-optimal processes. We’ll run a fine comb through your financials and uncover the thousands you’re missing out on.

Profit drivers and maximisation

Key profit drivers have a huge impact on your financial performance. We’ll take a look and give expert advice on how you can improve your position

For

Principals, Business Managers

Price

$2000

Time

2 Days

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Operational Prognosis

An Operational Prognosis provides a “warts and all” assessment of areas of risk and liability within the business, unveils the strengths and weaknesses of the current structure and highlights inefficiencies and wasted overheads. Threats will be uncovered, but also opportunities to grow and expand will be visible.

Basically a due diligence on your own business

An Operational Prognosis enables you to step back and take a good hard look at the way your Property Management Department operates and how this contributes to your bottom line. Rather than just reviewing reports produced from the company software, office culture and the very systems and processes within the department are scrutinised.

A “warts and all” assessment

An Operational Prognosis provides a “warts and all” assessment of areas of risk and liability within the business, unveils the strengths and weaknesses of the current structure and highlights inefficiencies and wasted overheads. Threats will be uncovered, but also opportunities to grow and expand will be visible.

For

TBC

Price

TBC

Time

TBC

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